OVERVIEW
Discover the key diversification factors for an effective after-sales business strategy
Discover the key diversification factors for an effective after-sales business strategy
RuleDesigner offers an integrated environment dedicated to customer relations for the delivery of highly customized interactive services via web. Customers can send requests and report problems to the customer service and control their progress status until the closure or resolution.
FEATURES
What does make RuleDesigner different
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Fast and customizable services
To support customers effectively and productively, RuleDesigner makes available integrated tools for handling the execution of customer requests through tickets, contracts, warranties, requests history and knowledge-based resolution. With RuleDesigner the customer service is able to provide a coherent customer experience trough a service structured in phases and configurable workflow.
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Implementing effective service interventions
RuleDesigner is able to create an organized and productive work environment for customer service operators thanks to a single Help-Desk access point. This access point enables to assign tasks, also structured in phases, to specific resources on the basis of maintenance interventions or evaluation and execution of change requests.
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Scalable to integrated enterprise management
RuleDesigner activates a global and integrated management of workflows belonging to the PLM and CRM domain. You can extend the field of application gradually, without any further installation.
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Configurator to automate workflows
RuleDesigner allows to map multiple scenarios and route activities depending on the company rules, with the possibility to branch out actions based on the interactions of customers or stakeholders involved in the workflow.
MAIN CAPABILITIES
Learn more on RuleDesigner capabilities in this area
Customer-Base Management and Development
A contact management solution with features for managing your contact database and importing new business contacts from external sources. Dynamic company cards with the possibility of entering relations and contacts with roles and departments of belonging.
Request and Report Management
The Help-Desk is a single access-point for managing all requests/tickets, both coming from external stakeholders (customers, vendors, technical office) and from the company staff (salesmen, technicians and managers). Tickets can be opened in reference to different entities – companies, products and projects – and then automatically stored in the appropriate entity tab.
Inter-departmental collaboration
Ability to improve the response lead time to customer individual requests thanks to the ability to map and automate workflows, spanning from customer service to technical (industrial, engineering, technical office, R&D), sales, quality and production area.
Product configurations Management
RuleDesigner offers a comprehensive and integrated method for managing product configurations, consolidating and connecting all the assets related to the components used to design, build and support products along their life cycle.
Diary and Planners
Task management tools are available for planning tasks with dynamic and configurable workflows and types. Personal agendas with daily, weekly and monthly views on tasks and global planner providing a view all of the team’s tasks. Using “myhome” gadgets, users can receive and look at the tasks in an organized way.
Self Service Help-Desk Portal
Using self- service help desk tools enables to easily and quickly send requests or report problems linked to purchased products. Customers can be updated on tickets’ progress status thanks to automatic notifications.
SCHEDULE A VISIT
Submit your request to schedule a visit with our experts to understand better how RuleDesigner can meet your business needs.
REQUEST
REQUEST CUSTOM DEMO
If you want to understand how RuleDesigner meets your business and industry needs, ask for a custom demonstration.
CONTACT US
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RuleDesigner staff will illustrate and show live different application examples of the solutions you are more interested in.
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