RuleDesigner is a company that develops industry 4.0 enabling software technologies. In particular, these are solutions that have as their scope the management and automation of business processes at an enterprise level in a collaborative perspective.
Solutions | Service Lifecycle Management
Service Management
RuleDesigner integrates service and spare parts management with the product life cycle, offering a dedicated portal for identifying, tracking and ordering components. The solution improves after-sales efficiency by providing continuous support, simplified access to technical information and a superior customer experience.
After-Sales Management and Ticketing
RuleDesigner optimises after-sales management through an integrated ticketing system, which allows nonconformity, intervention and service requests to be handled efficiently. Linked to the product lifecycle management (PLM), the system ensures complete traceability of issues and resolutions, improving service quality and speeding up response times. Thanks to a centralised interface, all product-related information and support requests are easily accessible, ensuring a smooth process and improved customer satisfaction.
Aftersales Offer Management
RuleDesigner also optimises the management of aftersales offers, enabling the creation, monitoring and customisation of after-sales customer proposals, such as maintenance, warranty extensions, upgrades and additional services. The solution facilitates the entire process, from the creation of the offer to its management and monitoring, ensuring a quick and precise response to customer needs. Thanks to the integration with the product lifecycle management (PLM), each offer is closely related to the technical information of the product, improving the quality of service and strengthening the customer relationship.
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